Frequently Asked Questions

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1. How long does shipping take?

Shipping times vary depending on your location:

  • Europe: 7–15 business days

  • International: 7–20 business days

Please note that delays may occur due to customs or high demand periods.

2. Where do you ship from?

We work with international suppliers and warehouses, including partners such as CJ Dropshipping. This allows us to offer competitive prices and a wide range of products.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 2–5 days to appear.

4. What if my order is delayed?

If your order is taking longer than expected, please contact us and we will assist you as soon as possible.

5. What if I receive a damaged or wrong product?

Contact info@bagmeaway.com when you discover the problem. Photos or videos can help, but there is no 48-hour cutoff for your legal rights. Bag Me Away covers the necessary costs and provides the remedy required by applicable law. This is handled separately from change-of-mind returns and does not depend on our supplier reimbursing us.

6. Can I return my product?

You may notify us of withdrawal within 14 calendar days after receiving the last item in your order, and return the goods within 14 days of that notice. For EU purchases, deadlines falling on a weekend or applicable public holiday extend to the next working day. You may inspect the item as you would in a shop; original packaging is recommended, not an absolute condition.

Request a return or cancellation from your customer account, or email us. You do not need to wait for approval to give a valid withdrawal notice. See our returns, cancellations and refunds policy for the return address in Almada, Portugal, and full details.

7. Who pays for return shipping?

For change-of-mind returns, you pay the direct return shipping cost if disclosed before purchase and free returns were not offered. We cover the necessary costs for faulty or incorrect goods. There is no flat restocking fee. More favourable terms promised when you purchased remain valid.

8. Can I cancel my order?

You can request cancellation in your customer account until the item is fulfilled. Contact us promptly so we can try to stop dispatch. You may also notify us of withdrawal before receiving the order. If the item has already shipped, we will explain the return process; this does not remove applicable withdrawal rights.

9. Do you offer refunds?

For withdrawal, we issue amounts due within 14 days of receiving your notice. Unless we collect the goods, we may wait until receiving the goods or proof of dispatch, whichever comes first. A full-order withdrawal includes the least expensive standard outward delivery offered at purchase; express upgrades are excluded. Refunds use the original payment method unless expressly agreed otherwise without cost to you. Your bank may take additional time to display the credit.

10. What payment methods do you accept?

We accept all major payment methods available at checkout (credit/debit cards, etc.).

11. Is my payment secure?

Yes. All transactions are encrypted and processed securely.

12. How can I contact you?

If you have any questions, feel free to contact us at:
info@bagmeaway.com