Frequently Asked Questions

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1. How long does shipping take?

Shipping times vary depending on your location:

  • Europe: 7–15 business days

  • International: 7–20 business days

Please note that delays may occur due to customs or high demand periods.

2. Where do you ship from?

We work with international suppliers and warehouses, including partners such as CJ Dropshipping. This allows us to offer competitive prices and a wide range of products.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 2–5 days to appear.

4. What if my order is delayed?

If your order is taking longer than expected, please contact us and we will assist you as soon as possible.

5. What if I receive a damaged or wrong product?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours and include photo or video proof.

We will offer:

  • A free replacement OR

  • A full refund

6. Can I return my product?

Yes, you can request a return within 14 days of receiving your order.

Items must be unused and in original condition. Please contact us before returning any item.

7. Who pays for return shipping?

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

8. Can I cancel my order?

Orders can be canceled within 24 hours of purchase.
After that, the order may already be processed.

9. Do you offer refunds?

Yes. Once your return is received and inspected, refunds are processed within 5–10 business days.

10. What payment methods do you accept?

We accept all major payment methods available at checkout (credit/debit cards, etc.).

11. Is my payment secure?

Yes. All transactions are encrypted and processed securely.

12. How can I contact you?

If you have any questions, feel free to contact us at:
📧 [Your support email]