Refund, Resend and Returns Policy

Returns, cancellations and refunds

Updated 17 September 2026. More favourable terms offered at the time of purchase remain valid.

Request a return or cancellation: sign in with the email used for your order, select the order and the relevant items, then submit your request. The automatic receipt confirms that the request was received and is under review; it does not approve a refund. You can always contact us by email or post instead, including if an option is unavailable online.

To notify us that you wish to withdraw from a purchase or to get help with an order, contact info@bagmeaway.com. Include your name, order number and the items concerned. If you do not have the order number, provide enough information for us to identify the purchase.

Changing your mind

You may notify us of your decision to withdraw within 14 calendar days after receiving your item, without giving a reason. If a single order arrives in separate deliveries, the period starts when you receive the last item. For EU purchases, a deadline falling on a weekend or applicable public holiday extends to the next working day.

Send a clear statement of your decision by email or by post to the address below. You may also use the optional withdrawal form at the end of this policy. You do not need to wait for our approval to exercise your withdrawal right within the deadline.

After notifying us, send the items back without undue delay and no later than 14 days afterwards. Include information identifying your order inside the parcel and keep proof of dispatch.

Return address

Bag Me Away Warehouse
Rua Eugénio de Castro, n.º 8 A
2810-282 Almada
Portugal

This address receives returns. For a faulty or incorrect item, contact us so we can arrange the return without cost to you.

Item condition and return costs

You may handle the item as you would in a shop to establish its nature, characteristics and functioning. Pack it securely; use the original packaging if available. Any deduction for diminished value will be explained and applied only where legally permitted.

For change-of-mind returns, you pay the direct cost of return shipping if this was disclosed before purchase and free returns were not offered. We do not charge a flat restocking fee. Sale items retain applicable return rights.

Withdrawal refunds

We reimburse amounts due without undue delay and within 14 days of receiving your withdrawal notice. Unless we collect the goods, we may withhold reimbursement until we receive the goods or evidence of dispatch, whichever occurs first.

For withdrawal from the whole order, the refund includes the cost of the least expensive standard delivery option offered at purchase. An additional charge for a more expensive delivery option, such as express shipping, is not refunded. For a partial return, we will explain any refundable delivery-cost calculation.

We use the original payment method unless you expressly agree otherwise without incurring costs. Your bank or payment provider may take additional time to display the credit; that does not extend our deadline for issuing the refund.

Faulty, damaged or incorrect items

Contact us when you discover a problem. Photos or videos can help us assess it, but their absence does not by itself remove your rights. Claims concerning non-conforming goods are not limited to 48 hours or to the 14-day change-of-mind period.

Bag Me Away will provide the remedy required by applicable law, which may include repair, replacement, a price reduction or a refund, depending on the circumstances. We cover the necessary costs of resolving non-conformity. Your rights do not depend on our supplier approving or reimbursing a claim.

Cancellations, delays and exchanges

You may notify us of withdrawal before receiving your order. Contact us promptly so we can try to stop dispatch. If the item has already shipped, we will explain the return process; dispatch does not remove an applicable withdrawal right.

If an order does not arrive within the agreed delivery period, contact us so we can investigate and provide the remedy due, including a refund where legally required. A supplier statement alone does not replace an assessment of delivery to you.

Contact us if you would like a different model. Returning the original item and the availability or purchase of a replacement are handled separately; you do not have to place a new order to receive a refund that is due.

Earlier promises and local rights

We honour more favourable terms offered when you purchased, including a longer return period or free returns. This policy does not reduce mandatory rights under the law applicable to your purchase. Change-of-mind returns and claims for faulty goods are handled separately.

Optional withdrawal form

To: Bag Me Away, info@bagmeaway.com, at the return address above.

I give notice that I withdraw from my purchase of the following items: …

Order number or information identifying the purchase: …

Date ordered and received, if known: …

Name and contact details for confirmation: …

Consumer address: …

Date: …

Signature, only if sent on paper: …

Using this form is optional; a clear withdrawal statement sent within the deadline is sufficient.