Refund, Resend and Returns Policy
Refund, Return & Reshipment Policy
1. Right to Return
Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it
-
It must be in the original packaging
-
Proof of purchase is required
2. Return Conditions
Before returning any item:
-
Customers must contact our support team
-
Returns are only accepted after approval and instructions are provided
⚠️ Returns sent without prior authorization will not be accepted.
3. Return Shipping Costs
-
Customers are responsible for return shipping costs
-
Original shipping costs are non-refundable
4. Refunds
Once your return is received and inspected:
-
Refunds will be processed within 5–10 business days
-
The refund will be issued to the original payment method
5. Damaged, Defective or Incorrect Items
If you receive an item that is:
-
Damaged
-
Defective
-
Incorrect
You must contact us within 48 hours of delivery and provide photo or video evidence.
In these cases, we offer:
-
Free reshipment OR
-
Full refund
6. Lost Orders
If your order does not arrive within the estimated delivery time:
-
Please contact us
-
After verification, we offer:
-
Free reshipment OR
-
Full refund
-
7. Reshipments
Free reshipments are only provided in the following cases:
-
Damaged product
-
Incorrect product
-
Lost order
8. Order Cancellations
-
Orders can be canceled within 24 hours of purchase
-
After this period, the order may already be processed
9. Non-Returnable Items
We do not accept returns for:
-
Used or damaged items (caused by the customer)
-
Personalized products
-
Hygiene or personal care items
10. Important Shipping Note
We work with international suppliers through platforms such as CJ Dropshipping, therefore shipping times may vary and returns may be processed to international warehouses.
11. Contact
For any questions or requests:
📧 [Your support email]